Frequently Asked Questions — The Flux Wear LLC

Welcome to The Flux Wear LLC FAQ page! We’re here to help answer any questions you might have about our premium timepieces and your shopping experience. We believe in providing quality that fits your lifestyle, and we want your journey with us to be as smooth as the movement of our watches.

If you can’t find the answer you’re looking for, please reach out to our support team at payments@thefluxwear.us.

🛒 Ordering & Shopping

How do I place an order? Ordering from The Flux Wear is easy! Simply browse our collection, select the timepiece you love, add it to your cart, and proceed to checkout. You’ll be guided through entering your shipping and payment information step-by-step.

What payment methods do you accept? We accept a variety of payment methods for your convenience:

  • Credit Cards: Visa, Mastercard, American Express, Discover

  • Digital Wallets: PayPal, Apple Pay, and Google Pay

Is my payment information secure? Absolutely. Your security is our top priority. We use industry-standard SSL encryption to protect your data during every transaction. We do not store your credit card details on our servers.

Can I modify or cancel my order? If you need to change or cancel your order, please contact us immediately at payments@thefluxwear.us or call us at +1 385-685-0171. Please note that once an order has been shipped (usually within 1-2 days), we are unable to make changes, but we can help you with a return once it arrives.

📦 Shipping & Delivery

Do you offer free shipping? Yes! We offer Free Shipping on all orders within the USA, with no minimum purchase required.

How long does shipping take?

  • Processing Time: 1–2 business days.

  • Shipping Time: 3–5 business days. We aim to get your new timepiece to you as quickly as possible!

Do you ship internationally? Currently, we only ship within the United States. We are focused on providing exceptional service to our domestic customers at this time.

How can I track my order? Once your order is on its way, you will receive an email with a tracking number. You can use this to monitor your shipment via UPS or USPS.

🔄 Returns & Exchanges

What is your return policy? We want you to be completely satisfied. If you’re not happy with your purchase, you can return it within 30 days for a full refund. The item must be in its original, unworn condition and packaging.

How do I return an item? Simply email payments@thefluxwear.us. Our team will provide you with a prepaid shipping label and simple instructions on how to send it back.

Who pays for return shipping? We do! We offer Free Returns to ensure your experience is completely risk-free.

🛡️ Product & Warranty

Are your products authentic? Absolutely. We guarantee the authenticity of every timepiece we sell. We source materials directly from reputable manufacturers and stand behind the quality of every gear and dial.

What warranty do you offer? We offer a 1-year warranty on our products covering defects in materials and workmanship. If you experience an issue, contact us for a repair or replacement.

📞 Account & Support

How can I contact customer service?

  • Email: payments@thefluxwear.us

  • Phone: +1 385-685-0171

  • Hours: 9 AM – 5 PM EST, Monday – Friday

  • Note: Our email is a general query inbox. Whether it’s an urgent matter or a simple question, our team will ensure it gets to the right department immediately.

I love The Flux Wear LLC! How can I share my experience? We’re so glad you’re happy! You can leave a review on our website or tag us on social media. We truly appreciate your support and for letting us be a part of your story.