The Flux Wear LLC: Our Promise to You – Worry-Free Returns & Exchanges ✨

At The Flux Wear LLC, we are confident you’ll love your purchase. We focus on quality and durability to fit your lifestyle, but we also understand that sometimes things don’t work out as planned. That’s why we’ve created a return and exchange policy that is completely hassle-free.

You have a 30-day window to decide if your purchase is the right fit. And the best part? Returns are always FREE! We believe in making the process as easy and stress-free as possible.

1. Return Policy Overview: Your Satisfaction, Guaranteed

Our commitment to your satisfaction is paramount. If, for any reason, you’re not completely happy with your item, you can return it within 30 days of the delivery date for a full refund or exchange.

  • 30-Day Guarantee: Take your time to experience your product.

  • Free Returns: We cover the cost of return shipping. No hidden fees or surprises.

  • Quick Processing: We work to process your refund or exchange as soon as your item reaches us.

2. What Can Be Returned?

To ensure a smooth process, we ask that items meet these simple criteria:

  • Original Condition: Items must be in their original condition, with all packaging, tags, and protective materials intact.

  • Within 30 Days: Returns must be initiated within 30 days of the date your package was delivered.

  • Note: If an item shows signs of significant wear or misuse, we may offer a partial refund or refuse the return. We always strive to be fair to our customers!

3. Return Process: 3 Easy Steps

  1. Initiate Your Return: Email us at payments@thefluxwear.us or call +1 385-685-0171. Our team will provide you with a pre-paid return shipping label.

  2. Pack Securely: Carefully repack the item in its original packaging to protect it during transit.

  3. Ship It Back: Affix the pre-paid label and drop it off at any authorized UPS or USPS location.

  4. Return Address: 517 Casteel RD, Sparta, TN 38583, USA

4. Refund Methods and Timeframes

  • Method: Refunds are issued back to the original payment method you used at checkout.

  • Timeframe: Please allow 5–7 business days for the refund to appear on your statement after we receive and inspect the item.

  • Confirmation: We will send you an email the moment your refund has been processed.

5. Exchange Policy

Looking for a different color, size, or style?

  • Equal Value: You can exchange your item for another of equal value.

  • Free Shipping: We provide a pre-paid label for the return, and we’ll ship your new selection at no extra cost to you.

6. Damaged or Defective Items

In the rare event that you receive a damaged item, please reach out to us immediately at payments@thefluxwear.us.

  • Photos Help: Please attach a quick photo of the damage to your email. This helps us expedite your replacement or full refund much faster!

7. Non-Returnable Items

  • Final Sale Items: Items clearly marked as “Final Sale” at the time of purchase cannot be returned.

  • Misuse: Items damaged due to improper care or accidental damage after delivery are not eligible for return.

8. Need a Hand? Contact Us

Have questions about a return? We’re just a click or a call away!

  • Email: payments@thefluxwear.us

  • Phone: +1 385-685-0171

  • Address: 517 Casteel RD, Sparta, TN 38583, USA

  • Support Hours: 9 AM – 5 PM EST, Monday – Friday